Sir,We tried our best to give you honest information. We sell both wheels, have both in stock, and are more than willing to sell you either wheel. We have been selling Rota wheels for over 6 years. We would never refuse to sell the Rota wheels to you.
HOWEVER, we have sold enough of the Full Royal Sports Bronze to wheels to notice the issue with the paint flaking off. It happens to nearly every set. We have a professional obligation to inform the customer of any deficiencies.
This argument can't be won either way. If we do not inform the customer of the problem, and the paint flakes off, we have an angry customer that thinks we ripped them off (this has happened many times, especially here on Honda-Tech). If we do inform the customer of the issue and give them their options, we run the risk of someone thinking we are pushy and trying to sell them something else.
I want every customer to walk away feeling like they were well informed by us. I would rather lose a sale for being honest than gain a sale for telling falsehoods. If you will recall, we told you if you really wanted the Rota wheels you'd be better off with the regular bronze over the "Full Royal Sports Bronze" or the "Sports Bronze Mod" (both are the same color).
| Quote, originally posted by johnny hatchback » |
| Well nobody was able to help so I did a little research myself and this is what I found… Full Royal Sports Bronze has been changed to “Sports Bronze Mod”….the color is the same but the process used is different, and I assume better. Rota also guarantees their finishes so if something happens you could always take it up with them. This information was sent to me from subydude aka wheeldude. I originally tried to order Rotas from jlbmotorsports.com but they just tried to sell me Konigs and pretty much just talked sh!t about Rotas instead of selling them to me… they lost a sale. |
You should also note that while we sell over 20 different lines of wheels (including high end Japanese wheels such Rays, Work, etc.), this seller that you purchased from only sells Rota wheels and has nothing to compare them to. Of course he is not going to tell you the truth full royal sports bronze finish, because if he loses the Rota sale he has nothing to offer you.
Note that when the time comes to have your wheels replaced, Rota will require to you have the tires dismounted at your cost, and you will have down time when you send them back. They will replace them, but you will be inconvenienced. We've had this happen so many times that I actually implemented the policy of informing the customer about the problems with the finish.
Please don't take this as an "attack" or an instigation into an argument, but you did specifically mention our company, and I have an obligation to offer an explanation. I just feel bad that you didn't believe us and you made a purchase that you might end up regretting in the future. The purpose of this forum is to create an honest dialogue between users so that good information can be shared.
Need parts? E-mail us at Info@jlbmotorsports.com or call (951)734-4411
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