Precision Turbo

[rudebwoy]

I have precision sc61 that started burning oil after 3 month they fix it under warranty, one month later turbine wheel snapped at 120mph, sent it in rebuilt the blame it on dirty oil being fed by golden eagle sandwich plate.(whee spins freely there were no burn marks on the shaft) a month later compressor wheel just magically snapped off 70mph chewd up the housing, I was lucky that the bolt ended up in the filter(wheel still spins freely no burn marks on wheel) sent it in to precision they sent it back to me with this etched into the backplate oil starvation not cover under warranty, now I am stuck with faulty precision turbo. $800 to waste so I will never run another precision unless its free precision problem number 2 1000cc fuel injectors (in car after 10 months of normal driving with no problem) FJO injector driver (note I am certified mechanic 10 years experience) we were out tuning the car one night we tuned the car steady 11.9 afr at 18 psi decide to go for 20 psi car started breadking up and AFR acting crazy, turn the boost down to 15 psi to be safe, the next day same thing happen, only this time I melted the pistons in 1 and 4 was puzzled check the plugs they were lean as hell. rebuilt the motor a month later, trying to start the engine nothing, we trouble shoot in all way we could, then I started the car but it would not stay running, so holding my foot on the gas stumbling rough I started shutting off the injectors in s manager one by one, when I shut #1 and #4 nothing happen. so we pulled them and check difference in resistance, those 2 was completely different than the others. my friend also have pte 1000 so we swapped his in, and problem was fixed. sent the injectors in to precision and the clean them and charged me $70 but since I wanted to run E85 they talked me into a set of 1600cc and they will drop the cleaning charge. I agree they sent my 1000cc back saying they are good, the injectors are still dead. they refused to replace them, blaming it on wiring, I am still using the same wiring with their 1600cc, and then with my friend's 1000cc, and also 10 months prior to the injector failure. not saying all their products are bad, just saying they need to work on customer service, its not always the customer's fault. I know there are gonna be a lot of negative comments.

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[rudebwoy]

I am running a garrett t67ho for 2 years of hard driving on the same oil feed.

[Silva Bullit DC4]

Wow guy, you seem to have very bad luck with Precision turbos. Sorry to hear. Is this the same one from a good while back? I think I recall a thread where you had shaft problems with one.

[Bond]

How is that possible that the GE oil sandwich kit feeds dirty oil? it must come through the main threaded fitting, through the filter and back out to the sandwich and to the fittings. Have I got all that backwards?

Are you positive it's nothing else? Turbo spinning backwards on shifts because of a bad or poor operating BOV? That could cause a wheel to break and shaft wear. I'm trying to think outside of the box, becuase in the box isn't workin to well for you! lol j/k

[rudebwoy]

TIAL never fails me, using it for years never changed the configuration, I've building and turboing cars long enough. I know what compressor surge sounds like, never experience it. but a company that don't want to own up to their issues will tell a customer anything, especially when they think they are talking to the average guy who does not know anything about cars or his setup.

[ScorpionT]

Things do happen, but as long as the manufacturer fixes them its usually not a big deal. When consistent problems happen, thats not cool oin my book.

[narfdanarf]

I'm sure you already know this, but there are literally countless stories like this about precision. If i bought a precision turbo I would tell myself it didn't even have a warranty that way I don't flip out when they try to blame their failure on me....maybe I might get lucky and I'll be one of the 1/10000000 who get their crap fixed.

[rudebwoy]

dont you just love how PTE treat their customers after they buy the parts, but they still have a bunch of people to jump and say they are great. my blood boils everytime I look at these injectors that cost me a motor, and PTE can't even replace the 2 bad ones, they charged me to clean them, and sent them back saying they are good.
then there is my faulty turbo rebuild, I wish they would man up, and fix their shit.

[The sweed]

I have had 2 sc61 go bad.. The first one the exhaust wheel broke of the axle and the second one had some kind of bearing failure and the kompressor wheel started hitting the compressorcover.. The first time PTE took care of it even that I had bought the torbo 3 years back.. The second one I did not bother.. Now I have ran garrets and have no problems on the exact same setups.. Same oil return and feeed etc..

I am impresed with the results people are getting with the new billet stuff but I just dont trust PTE anymore and I am afraid of trying them out..

[rudebwoy]

they cannot even come in here and defend their shit, because they already did it over the phone by blaming the customer.
and they don't care because H-T will not suspend them becuase they are paying big bucks on sponsorship. is anyone with me on reporting to better buisiness buro ? may not do anything but it probably will alert potential customers. I currently use their 1600cc injectors and worry everytime I drive the car.

[NonovUrbizniz]

Are they even BBB members? if not it doesn't matter if you file a claim... if they are members then by all means go ahead... thats what it's for.

I just think that when you look at any company that is better known for their pricing then their quality then you should go into it knowing you're taking a risk...

Most companies that have top notch quality don't even offer real warranties...

Almost all aftermarket parts have that whole meant for offroad use only no warranty or manufacturer defect warranty... which is as good as saying if you can PROVE without question that it's our fault we might consider warrantying it.

most manufacturers either think that they make their products good enough that if it fails it's the users fault or price them competitively enough that they don't think they should have to warranty it... either way manufacturers don't really like returns/warranty claims.

[rudebwoy]

don't you believe one customer can make you or break you?
for example import parts is one of the favorites in usaeur, because I put them out there as the best, I introduced them to international customers they have a lot of of customers from europe army and international. I represent and put them out there. if I started to bash them and say they suck dont you think potential customers will look into another company? precision dont care because because most of their customers are in the US. europe customers are garbage to them, I have a couple of friends with pte customer service issues.

[NonovUrbizniz]

No one customer can certainly not break a company... ebay turbos sell like hotcakes... how many people have been burned by them?

I've got a set of precision injectors sitting in my room waiting to go in my project... I'm certainly not returning them becuase one of yours went bad... parts do fail... even high dollar high quality parts... and NO company is going to warranty anything more than what broke AND can be proven to be faulty.

If you think you or 40 more people exactly like you trying their hardest can sink a major manufacturer like Precision you have delusions of grandure.

I feel terrible about what happened to you and that they aren't backing up even 2 injectors considering it cost you a motor... but sometimes life just hands you shit and the best thing to do is to drop it, wash your hands of it, and move on.... otherwise you're shaking your fist with a handful of shit.

[Turbo1.6]

Originally Posted by NonovUrbizniz

I feel terrible about what happened to you and that they aren't backing up even 2 injectors considering it cost you a motor... but sometimes life just hands you shit and the best thing to do is to drop it, wash your hands of it, and move on.... otherwise you're shaking your fist with a handful of shit.

...well said Sir.

[N1 Andy]

Originally Posted by NonovUrbizniz

but sometimes life just hands you shit and the best thing to do is to drop it, wash your hands of it, and move on.... otherwise you're shaking your fist with a handful of shit.

Thats signature quality shit right there!

This thread makes me worried about the PTE 880's in my car.

[ScorpionT]

I think its mostly the older SC series turbos that have the problems. Ive rarely seen problems on the HP series stuff, and I know quite a few guys running them. Its rare that their injectors fail, maybe the fuel was contaminated. After getting the injectors back from PTE saying they were clean, I would have had a third party (T1, FIC) check them.

Its odd that Precision has had issues with turbos coming apart from 'normal' use, but it happens. I do know a lot of guys running their massive race turbos and have zero issues. I believe some of its PTE, and the other is the individual installing/using the turbo.

Originally Posted by NonovUrbizniz

If you think you or 40 more people exactly like you trying their hardest can sink a major manufacturer like Precision you have delusions of grandure.

but sometimes life just hands you shit and the best thing to do is to drop it, wash your hands of it, and move on.... otherwise you're shaking your fist with a handful of shit.

Haha. Very true.

[kyden]

i have an sc34 i bought like 4 years ago. still works great!

[rudebwoy]

lucky you, congratulations! Seriously! not all sc61 are created equal, china type quality check. Get my drift?

[hyabusa hunter]

ill admit that precisions customer service for NON US based customers is crap...... im based in UK and had sc61 issues and they kept passing the blame on something else.

[ScorpionT]

Originally Posted by hyabusa hunter

ill admit that precisions customer service for NON US based customers is crap...... im based in UK and had sc61 issues and they kept passing the blame on something else.

That sucks. If you go with Precision and are outside the US, you should buy from a shop who can handle the customer service issues.

[twkdCD595]

Had multiple Precision turbos here, including 2 sc61's before my current unit... only reason they were replaced was to upgrade. On a billet 6265 now. All of them have given me good service and little issues. Know of probably another half dozen right now on close friends cars who are also very happy with them.

For me Precision has always been helpful and responsive for me with tech questions, problems, or anything in between. I have had some minor issues with a mixup on my housing options when I ordered a new unit that direct shipped from them. Made a phone call, they sent a call tag, and got it picked up/ replaced. Took a couple days but that was to be expected.

Sorry to hear of your issues though, I can understand it hard not to hold a grudge when you feel they have not provided good product or service. Unfortunately its not a perfect world so shit does happen lets be honest, even with the best manufacturers.

With the volume of product Precision is producing, the dozen or so threads you see in 6 months in this market (hondas) hardly represent a clear pattern or even close to it. Especially when considering of those, some failures are due to the user. No one wants to pay for making a mistake so I would bet (as I am sure Precision is aware) a good deal more problems are actually user/ install related. Even that withstanding and we were to speculate every failure is all the manufacturers fault, things like someone above saying, "maybe I might get lucky and I'll be one of the 1/10000000 who get their crap fixed"... is still a total distortion trying to be pushed on people, come on now.

Of course some manufacturing defects can/ do happen, just as user/ install errors can happen. Does it suck when you feel your in the right and they believe they are as well, leaving you without a warranty... damn right. Unfortunately we all know its not always something so cut and dry as we would hope for them, especially if you put yourself in their shoes. Its not like a court of law, its not innocent till proven guilty with high performance aftermarket parts we are using. So any manufacturer is going to naturally start with some the belief the turbo was properly manufactured/ inspected by quality control before it left. Upon return of it to diagnose the failure, if there is any chance it was user/ install error, oil contaimation, etc they are not going to give you the benefit of the doubt. They dont know you, its not personal, its not a conspiracy, and when it just comes to the gray area of manufacturing error or possibilty another cause... naturally they are going to stand behind what they know more intimately, their manufacturing and quality control.

I am not trying to discount your experience or suggest you shouldnt post it, as bad experiences definately do happen with modding cars. I just dont think the status quo for Precision is quite what people are suggesting. I dont think they have been in the industry this long to try to burn bridges with customers at every opportunity just so they can deny the warranty. As with anything it seems the bad things are what you hear more about when they happen. This same kind of situation has been brought up a couple times about some other well known manufacturers recently here and on other forums, its not just Precision. These manufacturers warranties are subject to evalution... if they have one at all due to the nature of the product, the application they are used in, etc.

Sorry to hear of your troubles though I will say agian, seriously... anyone modding cars has had moments like yours. Its frustrating and maybe to show your not happy you could go as high up the ladder as possible contacting Precision to calmy inform that person of the situation. Also that you will be buying from another manufacturer in the future due to the bad experience. Might not help but they may take a second look at things. Especially if you can provide them pictures or any kind of information that helps substantiate your claim. Regardless at least you get to speak your piece to them directly instead of just this on a forum which they dont actively post on from what I have seen.

[92redhatch]

I have the new 6765 and no matter how many times I send it back it still leaks oil into my downpipe. And my 2 other turbos were on the same setup without an issue.

[JSeoul]

From the responses I see above, it looks like the turbochargers are a hit or miss. Hopefully I hear good news back after I send mine in.

[rudebwoy]

to quote twkdCD595 , I have contacted them, thats how I came to this point, even with the injectors they talked to me like a kid. and I was calm even after they told me the injectors are still good,and must be my wiring to the crappy resistor box (I am using a FJO driver) but I wanted some bigger injectors so I ended up ordering some new ones directly from them during this conversation. my money does'nt come easy, I risk my life for my money, so if I am gonna by something I want it to work. the turbo was still under warranty, and broke right after rebuilt. the thing that sucks about them, they use a rebuild kit that they are the only one that supplies, plus this turbo also need a turbine shaft and housing, if you look at the center section the bearings and thrust washer are still brand new. oil starvation my ass, looks like they put back the same damaged wheel from from the initial failure, someone put too much torgue on it or try to remove counterclockwise, as I said the shaft snapped at the compressor wheel and still spins freely. (edit) another thing I noticed is there is usually a spacer under the trust washer is not there. PTE know they are wrong but dont care because they have more satistfied customers than they have unsatistfied customers.

[Sordz]

PTE doesnt stand behind themselves and there customer service is horrible, I wouldnt tell anyone to ever buy anything from them "just in case"